BabyTideSupport
Answers to the common questions. If yours is not here, write to us.
Contact
support@babytide.app. A person reads every message.
Getting started
Do I need an account?
Not a BabyTide one. The app uses the Apple Account and iCloud on your iPhone. If it asks you to sign in to iCloud, open the Settings app, tap your name at the top and sign in.
I started a timer late. Can I fix it?
Yes. Tap the running timer to change when it started, or tap the minus-a-minute button to move the start back a minute at a time.
Can I add a second baby?
Yes. In BabyTide, open Settings, then Add a baby. Twins can also be added together during setup.
Sharing
How do I invite my partner?
Open Settings, then Sharing, then Invite someone. Send the link by Messages or Mail. They install BabyTide, tap the link and the baby appears.
My partner tapped the link and nothing happened
Check that BabyTide is installed and up to date on their iPhone, that they are signed in to iCloud, and that they opened the link on the iPhone itself. Then tap the link again.
Entries are slow to appear on the other phone
Entries usually arrive within a few seconds. Open the app to refresh at once. Low Power Mode and a weak connection can delay iCloud.
Can more than two people share?
Yes. The person who set up the baby can send more invites from Settings, then Sharing.
Apple Watch and widgets
The watch app is not showing my baby
Open BabyTide on your iPhone once with the watch nearby, then open it on the watch. Both need to be signed in to the same iCloud account.
How do I add a widget?
Touch and hold the Home Screen, tap Edit, then Add Widget, and search for BabyTide.
New phone or reinstalling
Will I lose my data if I delete the app?
No, as long as they had reached iCloud, which normally takes a few seconds when you are online. Install BabyTide again and choose Restore when it welcomes you back.
How do I restore Plus?
Open Settings in BabyTide, then BabyTide Plus, then Restore.
Plus and billing
How do I cancel?
Open the Settings app on your iPhone, tap your name, then Subscriptions, then BabyTide.
Can I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com.